Refund policy

Return Policy:

Due to the nature of our handcrafted products, I am unable to accept returns. However, your satisfaction is my main concern, therefore, if you are not pleased with your items, please Contact us within 14 days of receiving your product. Products may not be returned or exchanged for scent preferences. 

If there is a product defect please contact us within 14 days of receiving your product so we can correct the problem.

Shipping Policy:

Orders ship via Economy Shipping via USPS Ground Advantage which takes 3-5 days to arrive once shipped. We will ship your order very quickly but arrival times are dependent on USPS and they do not always follow the 3-5 day guideline. Priority Shipping is also available. Priority Mail takes 2-3 days to arrive. 

Whitetail Lane Farm is not responsible for incorrect addresses listed on your order. If a package needs to be reshipped due to customer error we will send an invoice for the new shipment label.